Frequently asked questions
Answers to what customers ask us most. Can't find yours? Contact support.
Who is Verlume?
Verlume is an independent, curated retailer. We select products from vetted suppliers and manufacturers, set our own pricing, and handle customer support and fulfillment ourselves. We are not the manufacturer of every product we sell, and we say so plainly on each product page.
How long does shipping take?
Most orders arrive within the delivery window shown on the product page and at checkout, typically 3-10 business days depending on the item and destination. Estimates are good-faith figures, not guarantees.
How do I track my order?
Use the Track Your Order page with your order number and the email you used at checkout. You'll see the current status and, once shipped, a courier tracking link.
What is your return policy?
Most items can be returned within 30 days of delivery in unused, original condition for a full refund. Visit your account or the Returns page to start a request with your order number.
What payment methods do you accept?
We accept major credit and debit cards through our secure payment processor, along with any additional methods shown at checkout such as digital wallets where available.
Do you ship internationally?
Shipping destinations and rates are shown at checkout based on your address. If a destination isn't available yet, our support team can confirm timelines.
How do discount codes work?
Enter a valid code in the cart or checkout discount field before placing your order. Codes cannot be applied retroactively to completed orders.
Can I change or cancel an order after placing it?
Contact support as soon as possible after ordering. We can usually adjust or cancel an order before it enters processing, but cannot guarantee changes once it has shipped.